Questions,
answered plainly.

GenITAssist is a remote IT support service. A technician connects to your device over a secure session and resolves the issue — troubleshooting, software installs, virus removal, data recovery, network setup, and more.

Individuals and small businesses who need fast, on-demand IT help without scheduling an on-site visit. Our Quick Fix ticket is good for one-off issues; subscriptions work well for ongoing coverage.

Yes. Every session happens over a secure, encrypted connection with your explicit permission. You can watch what the technician does and end the session at any time.

Pick a plan from the Pricing page and complete checkout. You'll land on your order page where a technician messages you directly — usually within one business day.

No. There are no setup fees or hidden charges. The price you see on the plan is what you pay.

Just a short description of the issue and, if helpful, a screenshot or error message. We'll guide you through everything else during the session.

We accept major credit and debit cards through a PCI-compliant payment gateway. Card details are never stored on our servers.

Yes. You can upgrade or downgrade your subscription anytime. Changes take effect at the start of your next billing cycle.

Yes. Subscriptions are month-to-month with no long-term commitment. Cancel before your next billing date and you won't be charged again.

Refund requests are handled per our refund policy. See the Refund Policy page for the full details.

Sessions use an encrypted remote-access tool with time-limited access. You approve each session and can end it immediately at any point.

Yes. Payments are processed through a PCI-DSS compliant gateway. We do not see or store your full card details.

For business clients, yes. We're happy to sign a mutual NDA before access. Mention it in your first message on the order page.