Pay for what
you actually need.
One-off tickets for single issues. Monthly subscriptions for ongoing coverage. No setup fees, no hidden charges, cancel anytime.
Professional
Comprehensive IT support for growing businesses with proactive monitoring and faster response times.
- Unlimited support requests
- Up to 15 devices covered
- Priority response (under 2 hours)
- Extended hours support (7am–10pm)
- Proactive system monitoring
- Network & firewall management
- Cloud backup setup & monitoring
- Vendor coordination
- Quarterly security review
- Dedicated account manager
Quick Fix
01One-time remote assistance for a single issue — virus removal, software install, or basic troubleshooting.
- Single issue resolution
- Remote support session (up to 1 hour)
- Virus & malware removal
- Software installation help
- Email support for follow-up questions
- Multi-device support
- Ongoing monitoring
- Priority queue access
Starter
02Affordable monthly support for individuals who need occasional help with their devices and software.
- Up to 3 support requests per month
- Remote desktop assistance
- Email & chat support
- Software troubleshooting
- Basic security scan
- Business hours support (9am–6pm)
- Remote network configuration
- Priority queue access
Essential
03Reliable support for small teams needing consistent remote IT assistance and device management.
- Up to 8 support requests per month
- Up to 5 devices covered
- Remote & phone support
- Email, chat & phone assistance
- Virus & malware protection
- Software installation & updates
- Basic network troubleshooting
- Monthly system health report
- Remote server administration
- Dedicated account manager
Business
04Advanced managed IT services for established businesses needing dedicated support and infrastructure management.
- Everything in Professional
- Up to 30 devices covered
- Priority response (under 1 hour)
- 24/7 emergency support line
- Server & infrastructure monitoring
- Remote server management
- IT asset inventory tracking
- Remote employee onboarding/offboarding IT setup
- Data backup & disaster recovery plan
- Dedicated account manager
Business Plus
05Enhanced business tier with compliance support and strategic IT consulting for regulated industries.
- Everything in Business
- Up to 50 devices covered
- Compliance assistance (HIPAA, SOC 2)
- Quarterly security audits
- Bi-weekly remote system audits
- IT policy documentation
- Strategic IT roadmap planning
- Advanced endpoint protection
- Vendor management & coordination
- Custom SLA agreement
Enterprise
06Full-scale managed IT services with unlimited coverage, 24/7 support, and dedicated engineering resources.
- Everything in Business Plus
- Unlimited devices covered
- 24/7/365 priority support
- Guaranteed 30-minute response
- Dedicated IT engineer assigned
- Weekly remote system audits
- Full remote infrastructure management
- Disaster recovery & business continuity planning
- Executive IT reporting
- Multi-platform support
A quick
decision guide.
Can I switch or cancel a plan?
Yes. Subscriptions are month-to-month. Upgrade, downgrade, or cancel anytime — changes apply at the next billing cycle.
Do unused tickets expire?
One-off Quick Fix tickets remain available on your account until you use them.
Any setup fees?
No. The price on the plan is what you pay. No hidden onboarding or setup charges.
Refunds?
Refund requests are handled per our refund policy — see the Refund Policy page for the details.