Legal · Refunds

Refund Policy

Last updated · April 20, 2026

Our goal is fair, transparent service. This policy explains when and how we issue refunds for purchases made through genitassist.

01

Eligibility for refunds

You may request a refund within 30 days of receiving your order if:
  • You are dissatisfied with the service.
  • The service did not function as described or had technical issues we couldn't resolve.
02

Processing

If approved, refunds are issued to the original payment method within 30 days of approval.

In situations where a direct refund cannot be processed, we may offer account credits or service extensions as an alternative resolution.
03

Exceptions and discretion

We reserve the right to deny refund requests that fall outside these terms or where misuse of the refund process is suspected. Our team may grant exceptions in special circumstances where doing so aligns with our commitment to fairness.
04

Contact

For all refund inquiries, email support@genitassist.com with your order number and a short note about the issue.

LunaVista INC
244 5th Ave, Suite 2
New York, NY 10001
Phone: (315) 352-0841
Attn: Edwin Mickel